Thoughtful, principled, data-driven and strategy-focused. Outstanding evangelist for powerful ideas. Committed to bringing 25+ years of management and technology consulting experience to positively impact our human community.
CAREER HIGHLIGHTS: 25+ years of progressively responsible experience. Past roles include: Senior Manager at the U.S. Department of Treasury, Director of Program Operations at the National Health Service Corps (NHSC), Director of Business Development at Windwalker Corporation, Senior Managing Consultant & Worldwide Business Development Manager at IBM Consulting. Career experience includes: building and operating secure systems for data exchange with national banks for money laundering and mortgage regulatory enforcement, managing long-term post-Katrina support for FEMA’s Mobile Housing Operations (through IBM Consulting); stabilizing and expanding a custom high-volume Federal grants management website that still processes $39B in transactions annually (through PricewaterhouseCoopers LLP); authoring a volume of IBM’s contribution to a winning 4,000+ page proposal for the FBI’s $1B Next Gen Biometric system; and building the NHSC’s Division of Program Operations from the ground up while serving as the inaugural Division Director through an audit and expansion and reducing costs while exceeding records for quality and customer satisfaction. U.S. Citizen. Public Trust Clearance (active).
EXPERIENCE SUMMARY: Certified Lean Six Sigma Greenbelt; Management Consulting; Professional Services; Complex Solutions Engineering; Systems Implementation; Organizational Transformation; Public Speaking; Proposal Development; Big 4; Federal and Fortune 500 experience; Research; Thought Leadership; HR and People Management; Budget Management; Agile Software Development Management; Operations Management; Technology Strategy; Business Process Improvement; Change Management; Certified Federal Contract Officer Representative (COR); Limited French, Spanish and Sinhalese.
EMPLOYMENT HISTORY
U.S. Treasury, Office of the Comptroller of the Currency (OCC) (Washington, DC)
POSITION: Supervisory IT Program Manager (Senior Manager)
DURATION: 3/2012 to 3/2020
Managed a team of IT professionals at the nation’s banking regulator. Responsible for complex and highly secure systems including: the Anti-Money Laundering (AML) compliance data gathering system for America’s midsize and community banks; the national Bank Securities Dealer Registration System; multiple Financial Crime Enforcement Network (FinCEN) data tracking systems; automated mortgage data compliance analysis systems and more. Supervise contractors, operations, cybersecurity, compliance, executive and vendor relationships and lead the internal process improvement team. Budget responsibility of $4M-$6M in staff, software and contractor costs annually. He received the Comptroller's Award in 2019, one of the OCC's highest honors.
U.S. Dept. Health & Human Services, Health Resources & Services Admin. (HRSA) (Rockville, MD)
POSITION: GS-15, Supervisory Management Analyst (Division Director/Senior Advisor)
DURATION: 2/2010 to 3/2012
Built the Division of Program Operations of the US National Health Service Corps (NHSC) from the ground up, serving as the inaugural Division Director through a massive audit and expansion of the program. Led a turnaround for program operations division taking a team of 45 Federal employees and 50 to 60 contractors from years of backlog and congressional scrutiny to operational excellence. Supervised the design, development and deployment of enterprise technology for workflow, including a customer-facing online portal. Restructured our Call Center and Document Processing Center reducing costs while exceeding all prior records for quality and customer satisfaction.
Windwalker Corporation (McLean, VA)
POSITION: Director of Business Development
DURATION: 5/2009 to 2/2010
Windwalker Corporation is a Native American woman-owned company specializing in training, high-end computer gaming, simulation, and social science research. Identified new business opportunities at the Federal Law Enforcement Training Center, FAA and HHS. Positioned company on teams for large contracts such as CIO-SP3 and Eagle II. Won a place for Windwalker on the eFAST contract (FAA IDIQ, ceiling value of $2B).
IBM Global Services (Bethesda, MD)
POSITION: Business Development Manager/Senior Managing Consultant
DURATION: 10/2002 to 4/2009
Held increasingly responsible roles in the sales, marketing and delivery of IT and technology strategy projects. Managed 20+ person department of senior technical consultants nationwide. Later served as a Worldwide Business Development Manager implementing strategies to identify and close Middleware services sales. Proposal Manager on multiple bids including the past performance volume of a 4,000+ page proposal to develop the FBI’s Next Generation Identification (NGI), a $1B program to implement a COTS-heavy Biometrics SOA to correlate fingerprint, iris, facial and other data. Led a large DHS-FEMA Program for rapid software development (Java Spring/Hibernate/Oracle) for disaster recovery, data management, housing and GIS. Team sold follow on work worth $20M.
PricewaterhouseCoopers (PwC) Consulting LLP (Arlington, VA)
POSITION: Principal Consultant, Management Consulting Services
DURATION: 5/1997 to 10/2002
Project Manager and Team Lead during the height of the dot-com bubble. Supported new business development, recruiting, marketing and financial management. Managed and coordinated the firm’s presence at major tradeshows. Managed multiple projects including all grants management work at the US Dept. of Education (ED) for over three years. This included designing and implementing a full lifecycle grants management system eventually integrating with the Department’s implementation of Oracle Federal Financials. The system processes over $39 billion in grant and loan transactions annually and remains one of the highest dollar volume transactional websites in the Federal government. PwC Consulting was acquired by IBM in 2002.
Ernst & Young LLP (Bethesda, MD)
POSITION: Senior Associate, Tax Technology Services
DURATION: 9/1995 to 3/1997
Responsible for project management and team leadership on IT projects for commercial clients including the mission-critical scheduling and tracking system for the National Tax practice. Served as Product Manager for ProProsper, E&Y’s commercial financial planning software.
Imagicom LLC (Sole-Proprietorship) & Independent Contracting (Arlington, VA)
POSITION: Founder & President
DURATION: 3/1994 to 4/1996
Ran a small sole-proprietorship providing proposal and business support services to local clients. Wrote proposals winning staffing contracts valued at $10-$30 million at the World Bank and HUD. Worked as an independent contractor on multiple small projects including a Microsoft mountain-climbing game (Magnet Interactive Studios), computer-based Phone Technician certification programs (Verizon) and Call Center Sales training (MCI/WorldCom).
Korn Ferry (formerly the Hay Group) (Arlington, VA)
POSITION: Management Consultant
DURATION: 1/1992 to 3/1994
Worked on multiple projects including developing a training technology investment strategy for the US Air Force, a call center modernization and a claims process re-engineering project for the Health Insurance Plan (HIP) of New York. Created computer-based training for various corporate and government clients.
EDUCATION
M.A., Communications Management (1991), Annenberg School for Communication & Journalism, Univ. of Southern California, Los Angeles, CA
B.A., Journalism (Honors) (1989) Carleton University, Ottawa, Ontario (Canada)
PERSONAL SUMMARY: Track record of community service including: serving as a Commissioner and Vice-Chairman of the Montgomery County (MoCo), Maryland Human Rights Commission (2002-2005), serving on a variety of other boards and foundations including the IBM Diversity Council (2003-2005), the Landon Prep School Alumni Board (2005–2009), Conflict Resolution Center of MoCo Board (2005-2007) and the Bradley Hills ES Foundation (2014-2016). Assisted in drafting recommendations to the MoCo Board of Education Task Force on Mental Health, (2004-2005) as member of the Bullying Prevention Task Force. Worked evenings as a certified community diversity facilitator for MoCo schools in conflict (2006-2012). Ran the Bradley Hills ES PTA Safety Committee (2014-2017). Founded a nonprofit for single Dads in 2017. Politically independent. Moderate balanced perspective on social and cultural issues. Raised in a diplomatic and UN family with a strong knowledge of international affairs, politics, arts and sciences. NPR listener and culturally competent with travel to 30 countries and personal exposure to civil conflicts and travel to North Korea, China. Active musician, songwriter and cartoonist. U.S. Citizen.
CAREER HIGHLIGHTS: 25+ years of progressively responsible experience. Past roles include: Senior Manager at the U.S. Department of Treasury, Director of Program Operations at the National Health Service Corps (NHSC), Director of Business Development at Windwalker Corporation, Senior Managing Consultant & Worldwide Business Development Manager at IBM Consulting. Career experience includes: building and operating secure systems for data exchange with national banks for money laundering and mortgage regulatory enforcement, managing long-term post-Katrina support for FEMA’s Mobile Housing Operations (through IBM Consulting); stabilizing and expanding a custom high-volume Federal grants management website that still processes $39B in transactions annually (through PricewaterhouseCoopers LLP); authoring a volume of IBM’s contribution to a winning 4,000+ page proposal for the FBI’s $1B Next Gen Biometric system; and building the NHSC’s Division of Program Operations from the ground up while serving as the inaugural Division Director through an audit and expansion and reducing costs while exceeding records for quality and customer satisfaction. U.S. Citizen. Public Trust Clearance (active).
EXPERIENCE SUMMARY: Certified Lean Six Sigma Greenbelt; Management Consulting; Professional Services; Complex Solutions Engineering; Systems Implementation; Organizational Transformation; Public Speaking; Proposal Development; Big 4; Federal and Fortune 500 experience; Research; Thought Leadership; HR and People Management; Budget Management; Agile Software Development Management; Operations Management; Technology Strategy; Business Process Improvement; Change Management; Certified Federal Contract Officer Representative (COR); Limited French, Spanish and Sinhalese.
EMPLOYMENT HISTORY
U.S. Treasury, Office of the Comptroller of the Currency (OCC) (Washington, DC)
POSITION: Supervisory IT Program Manager (Senior Manager)
DURATION: 3/2012 to 3/2020
Managed a team of IT professionals at the nation’s banking regulator. Responsible for complex and highly secure systems including: the Anti-Money Laundering (AML) compliance data gathering system for America’s midsize and community banks; the national Bank Securities Dealer Registration System; multiple Financial Crime Enforcement Network (FinCEN) data tracking systems; automated mortgage data compliance analysis systems and more. Supervise contractors, operations, cybersecurity, compliance, executive and vendor relationships and lead the internal process improvement team. Budget responsibility of $4M-$6M in staff, software and contractor costs annually. He received the Comptroller's Award in 2019, one of the OCC's highest honors.
U.S. Dept. Health & Human Services, Health Resources & Services Admin. (HRSA) (Rockville, MD)
POSITION: GS-15, Supervisory Management Analyst (Division Director/Senior Advisor)
DURATION: 2/2010 to 3/2012
Built the Division of Program Operations of the US National Health Service Corps (NHSC) from the ground up, serving as the inaugural Division Director through a massive audit and expansion of the program. Led a turnaround for program operations division taking a team of 45 Federal employees and 50 to 60 contractors from years of backlog and congressional scrutiny to operational excellence. Supervised the design, development and deployment of enterprise technology for workflow, including a customer-facing online portal. Restructured our Call Center and Document Processing Center reducing costs while exceeding all prior records for quality and customer satisfaction.
Windwalker Corporation (McLean, VA)
POSITION: Director of Business Development
DURATION: 5/2009 to 2/2010
Windwalker Corporation is a Native American woman-owned company specializing in training, high-end computer gaming, simulation, and social science research. Identified new business opportunities at the Federal Law Enforcement Training Center, FAA and HHS. Positioned company on teams for large contracts such as CIO-SP3 and Eagle II. Won a place for Windwalker on the eFAST contract (FAA IDIQ, ceiling value of $2B).
IBM Global Services (Bethesda, MD)
POSITION: Business Development Manager/Senior Managing Consultant
DURATION: 10/2002 to 4/2009
Held increasingly responsible roles in the sales, marketing and delivery of IT and technology strategy projects. Managed 20+ person department of senior technical consultants nationwide. Later served as a Worldwide Business Development Manager implementing strategies to identify and close Middleware services sales. Proposal Manager on multiple bids including the past performance volume of a 4,000+ page proposal to develop the FBI’s Next Generation Identification (NGI), a $1B program to implement a COTS-heavy Biometrics SOA to correlate fingerprint, iris, facial and other data. Led a large DHS-FEMA Program for rapid software development (Java Spring/Hibernate/Oracle) for disaster recovery, data management, housing and GIS. Team sold follow on work worth $20M.
PricewaterhouseCoopers (PwC) Consulting LLP (Arlington, VA)
POSITION: Principal Consultant, Management Consulting Services
DURATION: 5/1997 to 10/2002
Project Manager and Team Lead during the height of the dot-com bubble. Supported new business development, recruiting, marketing and financial management. Managed and coordinated the firm’s presence at major tradeshows. Managed multiple projects including all grants management work at the US Dept. of Education (ED) for over three years. This included designing and implementing a full lifecycle grants management system eventually integrating with the Department’s implementation of Oracle Federal Financials. The system processes over $39 billion in grant and loan transactions annually and remains one of the highest dollar volume transactional websites in the Federal government. PwC Consulting was acquired by IBM in 2002.
Ernst & Young LLP (Bethesda, MD)
POSITION: Senior Associate, Tax Technology Services
DURATION: 9/1995 to 3/1997
Responsible for project management and team leadership on IT projects for commercial clients including the mission-critical scheduling and tracking system for the National Tax practice. Served as Product Manager for ProProsper, E&Y’s commercial financial planning software.
Imagicom LLC (Sole-Proprietorship) & Independent Contracting (Arlington, VA)
POSITION: Founder & President
DURATION: 3/1994 to 4/1996
Ran a small sole-proprietorship providing proposal and business support services to local clients. Wrote proposals winning staffing contracts valued at $10-$30 million at the World Bank and HUD. Worked as an independent contractor on multiple small projects including a Microsoft mountain-climbing game (Magnet Interactive Studios), computer-based Phone Technician certification programs (Verizon) and Call Center Sales training (MCI/WorldCom).
Korn Ferry (formerly the Hay Group) (Arlington, VA)
POSITION: Management Consultant
DURATION: 1/1992 to 3/1994
Worked on multiple projects including developing a training technology investment strategy for the US Air Force, a call center modernization and a claims process re-engineering project for the Health Insurance Plan (HIP) of New York. Created computer-based training for various corporate and government clients.
EDUCATION
M.A., Communications Management (1991), Annenberg School for Communication & Journalism, Univ. of Southern California, Los Angeles, CA
B.A., Journalism (Honors) (1989) Carleton University, Ottawa, Ontario (Canada)
PERSONAL SUMMARY: Track record of community service including: serving as a Commissioner and Vice-Chairman of the Montgomery County (MoCo), Maryland Human Rights Commission (2002-2005), serving on a variety of other boards and foundations including the IBM Diversity Council (2003-2005), the Landon Prep School Alumni Board (2005–2009), Conflict Resolution Center of MoCo Board (2005-2007) and the Bradley Hills ES Foundation (2014-2016). Assisted in drafting recommendations to the MoCo Board of Education Task Force on Mental Health, (2004-2005) as member of the Bullying Prevention Task Force. Worked evenings as a certified community diversity facilitator for MoCo schools in conflict (2006-2012). Ran the Bradley Hills ES PTA Safety Committee (2014-2017). Founded a nonprofit for single Dads in 2017. Politically independent. Moderate balanced perspective on social and cultural issues. Raised in a diplomatic and UN family with a strong knowledge of international affairs, politics, arts and sciences. NPR listener and culturally competent with travel to 30 countries and personal exposure to civil conflicts and travel to North Korea, China. Active musician, songwriter and cartoonist. U.S. Citizen.