resume
EDUCATION
• M.A., Communications Management, (1991)
Annenberg School for Communication, Univ. of Southern California, Los Angeles, CA
• B.A., Journalism (Honors), (with minor concentration in Political Science), (1989)
Carleton University, Ottawa, Ontario (Canada)
EMPLOYMENT HISTORY
U.S. Department of Health and Human Services (Washington, D.C.)
Health Resources and Services Administration
Director of Program Operations, Bureau of Clinician Recruitment and Support,
National Health Service Corps
DURATION: 2/2010 to present
HRSA is the primary Federal agency for improving access to health care services for
people who are uninsured, isolated, or medically vulnerable. As Director of Program
Operations with the Bureau of Clinician Recruitment and Support, I manage a team that
supports the thousands of clinicians that have joined one of the many Federal
programs that provide incentives to clinicians in the form of scholarships and loan-
repayment assistance to serve in a community that has a critical shortage of primary
care clinicians.
This includes managing our call center, supervising all inbound and outbound
communications, building and deploying large data and record keeping systems and
ensuring the security and well being of our program participants while complying with
all applicable Federal rules, regulations and Executive guidance.
Windwalker Corporation (McLean, VA)
Director of Business Development
DURATION: 5/2009 to 1/2010
Responsible for business development at a Native American woman owned mid-sized
professional services company specializing in training, high-end computer gaming,
simulation and social science research.
• Responsible for identification and pursuing new opportunities.
• Positioned company on teams for CIO-SP3 and Eagle II.
• Won largest IDIQ contract in company history with a ceiling value of $2B.
• Lead proposal efforts for multiple clients.
• Developed, implemented and managed corporate marketing strategy.
IBM Global Services (Bethesda, MD, USA)
Business Development Manager/Senior Managing Consultant
DURATION: 10/2002 - 5/2009
Held a variety of increasingly responsible leadership roles across IBM in the sales,
marketing and delivery of complex professional services and technology projects. Roles
included:
• (2008-2009) Worldwide Business Development Manager: Responsibility for business
development strategies to generate and close professional services sales on a global
basis. Emphasis on alternate sales channels, industry sector plays (Healthcare,
Telecom, Public Sector/Federal, Energy), cloud computing and ibm.com.
• (2007-2008) Federal Business Development & Proposal Manager: Volume Manager
on the largest bid of the year, a 4,000+ page proposal to develop the FBI’s Next
Generation Identification (NGI) system - an 8-year, $500M+ effort to implement an SOA-
based biometric system using COTS and custom technology to correlate fingerprint,
iris, facial and other data for security investigations.
• (2002 -2007) Department Manager, Federal: Lead a 20+ person department of senior
consultants engaged in various technology consulting and strategy projects. Managed
all business unit functions (procurement, recruiting, comp, assessment, development).
Assist with troubled projects.
• (2006) FEMA Recovery National Technical Manager: Lead a large DHS-FEMA Recovery
Division Program developing a strategy for information management and rapid software
development for disaster recovery and housing. Managed daily client relationship,
operations and budgeting for 40 - 50 staff. Team sold follow on work worth $20M.
• (2004-05) OCC Program Manager: Responsible for IBM services work at the Office of
the Comptroller of the Currency, the US banking regulator. Responsible for multiple IBM
projects (including the development of the agency’s multi-year Web and Information
Management strategy), developed proposals, negotiated contracts, managed
subcontractors, invoiced client and served as the escalation point for our Project
Managers. Managed account strategy, planning and staffing, increasing total annual
revenue from takeover of account by 30% in FY04 and 60% in FY05.
PricewaterhouseCoopers LLP (Arlington, VA, USA)
Principal, Management Consulting Services
DURATION: 05/1997 - 10/2002
• Managed all grants management work at the U.S. Dept. of Education (ED) for over 3
years while PwC designed and implemented a full lifecycle, large-scale, custom web-
based grants management system (CMM-I w/ Oracle Federal Financials, ASP, VB, IIS).
Won recompetes and follow-on business. The system processes over $38 billion in
grant and loan transactions annually and remains one of the highest dollar volume
transactional websites in the Federal government.
• Served on the Federal Marketing Team as the IT Services Liaison, managing and
coordinating the firm’s IT presence at major tradeshows. Solely responsible for
conceptualizing and supervising the development of booth content and marketing
collateral for major conventions and shows.
Ernst & Young LLP (Bethesda, MD, USA)
Senior Associate, Tax Technology Services
DURATION: 9/1995 - 03/1997
• Project and Quality Assurance Manager on multiple IT projects for commercial clients
including the mission-critical scheduling and tracking system for National Tax.
• Product Manager for ProProsper, E&Y’s commercial financial planning software.
Imagicom (Sole-Proprietorship)
Founder & President
DURATION: 03/1994 - 04/1996
• Sole-proprietorship offering marketing and business support services. Worked with
Best Temporaries (staffing industry) to win staffing contracts valued at $10-$30 million.
Contracted on multiple projects including: a Microsoft mountain-climbing game (Magnet
Interactive Studios); computer-based Technician certification programs (Verizon); MCI
telemarketing sales training.
The Hay Group (Arlington, VA, USA)
Management Consultant
DURATION: 01/1992 - 03/1994
Management Consultant with the Hay Group, the world's largest Human Resources
consulting firm.
• Developed a training technology investment strategy for the U.S. Air Force.
• Supported a call center modernization at Health Insurance Plan (HIP) of New York.
• Supported a claims process re-engineering project at Health Insurance Plan (HIP) of
New York.
• Developed computer-based training programs for various corporate and government
clients.
CIVIC ACTIVITIES / SOCIETIES
• Alumni Board of Directors, Landon Preparatory School Alumni Board (2005–2009) -
Landon Preparatory School for Boys, Bethesda, Maryland
• Judge, 2009 Montgomery County Human Rights Commission "Annual Human Rights
Essay Contest
• Lead Certified Study Circle Facilitator, Montgomery County Public Schools (2006–
current) - Montgomery County, Maryland (facilitate dialogues on race, ethnicity and
culture in county public schools, often in response to specific incidents)
• Board of Directors, Conflict Resolution Center of Montgomery County (2005-2007) -
Montgomery County, Maryland (facilitated annual strategy development at retreat and
helped design a program to keep teens with kids out of county shelters)
• Commissioner & Vice-Chairman, Human Rights Commission (2002-2005) -
Montgomery County, Maryland
• Bullying Prevention Task Force Member (2004-2005) – Subcommittee, County Board
of Education Task Force on Mental Health, Montgomery County, Maryland
• Hate-Violence Committee Liaison Committee Member (2004) - County Committee,
Montgomery County, Maryland
• IBM Diversity Council Member (2003-2005) - Washington Metropolitan Area
• M.A., Communications Management, (1991)
Annenberg School for Communication, Univ. of Southern California, Los Angeles, CA
• B.A., Journalism (Honors), (with minor concentration in Political Science), (1989)
Carleton University, Ottawa, Ontario (Canada)
EMPLOYMENT HISTORY
U.S. Department of Health and Human Services (Washington, D.C.)
Health Resources and Services Administration
Director of Program Operations, Bureau of Clinician Recruitment and Support,
National Health Service Corps
DURATION: 2/2010 to present
HRSA is the primary Federal agency for improving access to health care services for
people who are uninsured, isolated, or medically vulnerable. As Director of Program
Operations with the Bureau of Clinician Recruitment and Support, I manage a team that
supports the thousands of clinicians that have joined one of the many Federal
programs that provide incentives to clinicians in the form of scholarships and loan-
repayment assistance to serve in a community that has a critical shortage of primary
care clinicians.
This includes managing our call center, supervising all inbound and outbound
communications, building and deploying large data and record keeping systems and
ensuring the security and well being of our program participants while complying with
all applicable Federal rules, regulations and Executive guidance.
Windwalker Corporation (McLean, VA)
Director of Business Development
DURATION: 5/2009 to 1/2010
Responsible for business development at a Native American woman owned mid-sized
professional services company specializing in training, high-end computer gaming,
simulation and social science research.
• Responsible for identification and pursuing new opportunities.
• Positioned company on teams for CIO-SP3 and Eagle II.
• Won largest IDIQ contract in company history with a ceiling value of $2B.
• Lead proposal efforts for multiple clients.
• Developed, implemented and managed corporate marketing strategy.
IBM Global Services (Bethesda, MD, USA)
Business Development Manager/Senior Managing Consultant
DURATION: 10/2002 - 5/2009
Held a variety of increasingly responsible leadership roles across IBM in the sales,
marketing and delivery of complex professional services and technology projects. Roles
included:
• (2008-2009) Worldwide Business Development Manager: Responsibility for business
development strategies to generate and close professional services sales on a global
basis. Emphasis on alternate sales channels, industry sector plays (Healthcare,
Telecom, Public Sector/Federal, Energy), cloud computing and ibm.com.
• (2007-2008) Federal Business Development & Proposal Manager: Volume Manager
on the largest bid of the year, a 4,000+ page proposal to develop the FBI’s Next
Generation Identification (NGI) system - an 8-year, $500M+ effort to implement an SOA-
based biometric system using COTS and custom technology to correlate fingerprint,
iris, facial and other data for security investigations.
• (2002 -2007) Department Manager, Federal: Lead a 20+ person department of senior
consultants engaged in various technology consulting and strategy projects. Managed
all business unit functions (procurement, recruiting, comp, assessment, development).
Assist with troubled projects.
• (2006) FEMA Recovery National Technical Manager: Lead a large DHS-FEMA Recovery
Division Program developing a strategy for information management and rapid software
development for disaster recovery and housing. Managed daily client relationship,
operations and budgeting for 40 - 50 staff. Team sold follow on work worth $20M.
• (2004-05) OCC Program Manager: Responsible for IBM services work at the Office of
the Comptroller of the Currency, the US banking regulator. Responsible for multiple IBM
projects (including the development of the agency’s multi-year Web and Information
Management strategy), developed proposals, negotiated contracts, managed
subcontractors, invoiced client and served as the escalation point for our Project
Managers. Managed account strategy, planning and staffing, increasing total annual
revenue from takeover of account by 30% in FY04 and 60% in FY05.
PricewaterhouseCoopers LLP (Arlington, VA, USA)
Principal, Management Consulting Services
DURATION: 05/1997 - 10/2002
• Managed all grants management work at the U.S. Dept. of Education (ED) for over 3
years while PwC designed and implemented a full lifecycle, large-scale, custom web-
based grants management system (CMM-I w/ Oracle Federal Financials, ASP, VB, IIS).
Won recompetes and follow-on business. The system processes over $38 billion in
grant and loan transactions annually and remains one of the highest dollar volume
transactional websites in the Federal government.
• Served on the Federal Marketing Team as the IT Services Liaison, managing and
coordinating the firm’s IT presence at major tradeshows. Solely responsible for
conceptualizing and supervising the development of booth content and marketing
collateral for major conventions and shows.
Ernst & Young LLP (Bethesda, MD, USA)
Senior Associate, Tax Technology Services
DURATION: 9/1995 - 03/1997
• Project and Quality Assurance Manager on multiple IT projects for commercial clients
including the mission-critical scheduling and tracking system for National Tax.
• Product Manager for ProProsper, E&Y’s commercial financial planning software.
Imagicom (Sole-Proprietorship)
Founder & President
DURATION: 03/1994 - 04/1996
• Sole-proprietorship offering marketing and business support services. Worked with
Best Temporaries (staffing industry) to win staffing contracts valued at $10-$30 million.
Contracted on multiple projects including: a Microsoft mountain-climbing game (Magnet
Interactive Studios); computer-based Technician certification programs (Verizon); MCI
telemarketing sales training.
The Hay Group (Arlington, VA, USA)
Management Consultant
DURATION: 01/1992 - 03/1994
Management Consultant with the Hay Group, the world's largest Human Resources
consulting firm.
• Developed a training technology investment strategy for the U.S. Air Force.
• Supported a call center modernization at Health Insurance Plan (HIP) of New York.
• Supported a claims process re-engineering project at Health Insurance Plan (HIP) of
New York.
• Developed computer-based training programs for various corporate and government
clients.
CIVIC ACTIVITIES / SOCIETIES
• Alumni Board of Directors, Landon Preparatory School Alumni Board (2005–2009) -
Landon Preparatory School for Boys, Bethesda, Maryland
• Judge, 2009 Montgomery County Human Rights Commission "Annual Human Rights
Essay Contest
• Lead Certified Study Circle Facilitator, Montgomery County Public Schools (2006–
current) - Montgomery County, Maryland (facilitate dialogues on race, ethnicity and
culture in county public schools, often in response to specific incidents)
• Board of Directors, Conflict Resolution Center of Montgomery County (2005-2007) -
Montgomery County, Maryland (facilitated annual strategy development at retreat and
helped design a program to keep teens with kids out of county shelters)
• Commissioner & Vice-Chairman, Human Rights Commission (2002-2005) -
Montgomery County, Maryland
• Bullying Prevention Task Force Member (2004-2005) – Subcommittee, County Board
of Education Task Force on Mental Health, Montgomery County, Maryland
• Hate-Violence Committee Liaison Committee Member (2004) - County Committee,
Montgomery County, Maryland
• IBM Diversity Council Member (2003-2005) - Washington Metropolitan Area
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